Survey: Real Service instead of Marketing – Dealers, Setup & Warranty

E-MTBs are now more powerful, more complex and more expensive than ever. Motors deliver higher torque, batteries are getting bigger, suspension systems offer countless adjustment options and prices have long since reached premium territory. From a technical standpoint, the segment has never been more advanced. But with that progress, expectations have risen just as sharply.

As performance figures become increasingly similar, another factor is moving into the spotlight: service, warranty and dealer expertise.

Because what good is the best bike if no one can help when it really matters? If spare parts are unavailable, workshop appointments take weeks or a warranty claim suddenly becomes open to interpretation. If dealers are overstretched, responsibilities between manufacturer and system partner become blurred and you are left with just one thing: downtime instead of trail time.

In a market where bikes can easily cost five-figure sums, support becomes currency and trust the deciding factor when you buy.

For our major E-MOUNTAINBIKE group test 2026, we do not just want to find out how well the bikes ride, but how well the entire system behind them works. Not based on marketing promises or glossy policy statements, but on your real-world experiences: when buying, during setup, in a service case and in day-to-day use. We want to know what is really happening out there.

Your answers are anonymous. They help us highlight strengths, clearly identify weaknesses and paint a realistic picture of the market. The survey takes around 5 to 7 minutes. Your input makes the difference.

Words: Benedikt Schmidt Photos: diverse